Terms of service

1. Agreeing to these terms

These Terms of Service are a contract between you and DietTracker ("we", "us") covering the DietTracker website, web app and mobile apps (the "Service"). You accept them by ticking the box that says you agree, by creating an account, by buying Pro, or by using the Service. We keep a record of when you accepted and which version. If you don't agree, don't use the Service.

You must be 18 or older to use DietTracker.

2. Who we are

DietTracker is run by Shantanu Taro, an individual based in India, as a small independent project; it is not a registered company. "We" means that individual, anyone who helps run the Service, and any successor that takes over the Service under section 18.

3. Not medical advice

DietTracker is a food-logging tool. It uses AI to estimate calories and nutrients, and its coach and meal plans give general information only. It is not a medical device, not a doctor or dietitian, and doesn't create any professional relationship with you.

Estimates can be wrong, sometimes by a lot. Don't use the Service to manage a medical condition (for example diabetes, kidney or heart disease), an eating disorder, food allergies, pregnancy or breastfeeding, or any diet a professional is supervising. Talk to a qualified professional before changing what you eat.

You decide what you eat and do. You use the Service at your own risk, and we don't promise any weight, health or fitness result.

4. Your account

You're responsible for activity on your account and for keeping your sign-in (for example your Google account) and your devices secure. Tell us straight away if you think your account has been misused.

You can delete your account any time from Profile → Privacy & Data → Delete account. Deletion is immediate and can't be undone.

5. Acceptable use

Don't misuse the Service: no trying to reach other people's data, probing or disrupting our systems, reverse-engineering private APIs, scraping, reselling access, using the AI for things unrelated to food tracking, or anything unlawful.

AI features are rate-limited per account. Getting around limits or automating requests can lead to suspension.

6. Pro, payments and refunds

Pro is a subscription billed monthly or yearly through Razorpay. It renews automatically at the price shown when you subscribed until you cancel. You can cancel any time from Me in the app (or by contacting us); you won't be charged again and Pro stays on until the end of the period you paid for.

All payments are final and non-refundable, including for part of a period or a period you didn't use, except where the law requires it. If a payment went through but Pro didn't switch on, contact us and we'll switch it on.

If we change the price, we'll tell you before it applies to your next renewal, and you can cancel before then.

Lifetime Pro, sold earlier as a one-time purchase, means Pro for the lifetime of the Service, not of the buyer. It lasts as long as we run the Service and ends if the Service shuts down (section 7).

The free trial and referral rewards are promotions we can change or end at any time; they never turn into a paid subscription without you choosing to pay. Referral codes: one redemption per person, Google sign-in only, 30 days of Pro for the redeemer; one free month per person in total; the code's owner earns 30 days of Pro only if the redeemer buys Pro within 35 days, up to 10 rewards. We can remove rewards obtained through duplicate or fake accounts.

7. Changing, pausing or shutting down the Service

DietTracker is a small, early-stage product. We can add, change or remove features, or pause or permanently shut down all or part of the Service, at any time and for any reason, including low usage or running costs.

Before a permanent shutdown we'll give at least 30 days' notice by email and in the app, so you can export your data, unless something outside our control (a legal order, a provider ending its service, a security emergency) makes that impossible, in which case we'll give as much notice as we can. After the shutdown date we delete user data, except what the law requires us to keep.

When the Service shuts down we stop all renewals, so nobody is charged again; Pro and Lifetime Pro end without a refund, including for any unused part of a paid period. You aren't entitled to any refund or compensation for a change, pause or shutdown.

8. Your content

You own what you log: meal descriptions, photos, voice notes, weights and notes. You give us the limited permission needed to store it, process it (including sending it to our AI provider to produce estimates) and show it back to you. We don't use your content to train AI models and don't let our providers do so.

If you join social features like friends leaderboards, you agree to share the aggregates described in the Privacy Policy (first name and streaks, never meals or weights).

9. Data security and incidents

We protect your data with reasonable security practices: encrypted connections, server-enforced access rules so only your account can read your data, limited access to our systems, and established providers. No system connected to the internet is perfectly secure, so we can't guarantee that your data will never be accessed, lost or disclosed without permission.

If a breach affects your personal data, we'll act to contain it and notify you and the authorities as the law requires (including India's Digital Personal Data Protection Act, 2023).

To the extent the law allows, we aren't liable for loss or harm from unauthorised access or data loss that happens despite our reasonable security practices, including attacks on, or failures of, our providers (such as Google Firebase, Vercel, Mistral AI and Razorpay), or a compromise of your own device, email or sign-in account.

Only log what you're comfortable storing in a food diary. Don't put medical records, ID numbers, passwords or payment details into meal descriptions, notes or photos.

10. Other companies' services

The Service relies on other companies for hosting, storage, sign-in, AI and payments. We aren't responsible for their outages, changes, mistakes or actions, and your use of them (for example paying through Razorpay) is also governed by their terms.

11. Our content

The Service, including its design, code, branding and non-user content, is owned by us or our licensors. These terms don't give you any rights to it beyond using the Service as intended.

12. No warranties

The Service is provided "as is" and "as available". To the extent the law allows, we make no promises that it will be uninterrupted, secure, error-free or available at any particular time, that estimates or AI answers will be accurate, or that it will keep running for any particular period.

The free features are given to you free of charge, as a courtesy. We have no obligation to keep offering them and can change, limit or withdraw them at any time.

13. Limits on our liability

To the extent the law allows, we aren't liable for any indirect, incidental, special or consequential loss, or for loss of data, profits, goodwill or opportunity, or for any health, diet, weight or fitness outcome, arising from or connected with the Service, however caused.

Our total liability for all claims connected with the Service is limited to the amount you paid us in the 12 months before the event that gave rise to the claim, or ₹100 if you paid nothing.

These limits protect the operator personally, and anyone who helps run the Service, as well as any successor.

Nothing in these terms limits liability for fraud, or any liability or consumer right that the law doesn't allow to be limited or excluded.

14. Your responsibility to us

If you misuse the Service, break these terms or the law, or infringe someone else's rights, and someone makes a claim against us because of it, you agree to cover our reasonable losses and costs from that claim.

15. Events outside our control

We aren't responsible for delays or failures caused by things outside our reasonable control, such as provider outages, internet or power failures, cyber-attacks, government action, natural disasters, epidemics or strikes.

16. Suspension and ending

We can suspend or close an account that breaks these terms, puts the Service or other users at risk, or where the law requires it. You can stop using the Service and delete your account at any time.

Sections 3, 7, 9, 10 and 12 to 21 keep applying after your account or the Service ends.

17. Complaints and disputes

If something goes wrong, contact our grievance officer first (section 20). We'll acknowledge your complaint within 48 hours and aim to resolve it within 30 days. Please give us that chance before starting formal proceedings; most problems are fixed fastest this way.

These terms are governed by the laws of India. Subject to any consumer-protection right you have to go to a consumer commission or court near you, disputes are subject to the jurisdiction of the courts where the operator resides in India.

18. Transfer

We may transfer the Service, these terms and your data to a company we set up or to a buyer that continues the Service under these terms and our Privacy Policy. We'll tell you if that happens. You can't transfer your account or Pro to someone else.

19. Changes to these terms

If we make a material change we'll update the date at the top and ask you to accept the new version in the app. If you don't accept, stop using the Service; you can still export or delete your data. For a paid subscription, a change that affects what you pay applies from your next renewal.

20. Grievance officer and contact

Grievance officer: Shantanu Taro, shantanu@diettracker.in. Questions about these terms go to the same address.

21. General

These terms and the Privacy Policy are the whole agreement between you and us about the Service. If a court finds any part unenforceable, that part is limited as little as possible and the rest still applies. If we don't enforce a term straight away, we can still enforce it later. If a translation differs, the English version applies.